Cookie Policy
Last Updated: January 2026
At Sophie & James London, we use cookies to enhance your browsing experience, improve our website functionality, and provide you with relevant content. This Cookie Policy explains what cookies are, how we use them, and how you can manage your cookie preferences.
What Are Cookies?
Cookies are small text files that are placed on your computer, tablet, or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide a better user experience.
How Cookies Work:
- Cookies are stored in your browser by the websites you visit
- They contain information about your browsing activity and preferences
- When you return to a website, it can read the cookie and remember your information
- Most cookies expire after a certain period, while others remain until you delete them
Types of Cookies:
- Session Cookies: Temporary cookies that expire when you close your browser
- Persistent Cookies: Remain on your device for a set period or until manually deleted
- First-Party Cookies: Set by the website you're visiting
- Third-Party Cookies: Set by external services integrated into the website
Why We Use Cookies
We use cookies to:
- Enable essential website functions
- Remember your preferences and settings
- Improve website performance and user experience
- Understand how visitors use our website
- Provide personalized content and advertisements
- Analyze website traffic and visitor behavior
Cookies We Use
We use the following categories of cookies on our website:
1. Strictly Necessary Cookies
Purpose: These cookies are essential for the website to function properly. Without them, certain features would not work.
Examples:
- Shopping cart functionality
- Secure checkout process
- Login authentication
- Security and fraud prevention
- Session management
Duration: Session cookies (deleted when you close your browser)
Can You Decline? No - these cookies are essential for the website to work. Declining them would prevent you from using basic features like shopping and checkout.
2. Functional Cookies
Purpose: These cookies remember your preferences and choices to provide a more personalized experience.
Examples:
- Language preferences
- Currency selection
- Recently viewed products
- Size and style preferences
- Location settings
Duration: Persistent (remain for a set period)
Can You Decline? Yes - but this may affect your user experience and require you to re-enter preferences on each visit.
3. Performance & Analytical Cookies
Purpose: These cookies help us understand how visitors interact with our website by collecting anonymous statistical data.
What We Track:
- Number of visitors
- Pages visited and time spent
- Navigation patterns
- Traffic sources (how you found us)
- Device and browser information
- Error messages encountered
Tools We Use:
- Google Analytics
- Shopify Analytics
- Other analytics platforms
Duration: Persistent (typically 1-2 years)
Can You Decline? Yes - declining these cookies won't affect your browsing experience, but helps us improve our website.
4. Marketing & Advertising Cookies
Purpose: These cookies track your browsing activity to deliver relevant advertisements and measure the effectiveness of marketing campaigns.
How They Work:
- Track products you've viewed
- Remember items in your shopping cart
- Show you relevant ads on other websites (retargeting)
- Measure ad performance and conversion rates
- Personalize content based on your interests
Third-Party Services:
- Facebook Pixel
- Google Ads
- Instagram Advertising
- TikTok Pixel
- Other advertising networks
Duration: Persistent (typically 30 days to 2 years)
Can You Decline? Yes - you can opt out of marketing cookies. You'll still see ads, but they won't be personalized to your interests.
Managing Your Cookie Preferences
You have control over which cookies you accept. Here's how to manage your preferences:
Cookie Banner
When you first visit our website, you'll see a cookie banner asking for your consent. You can:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences by cookie category
Browser Settings
You can also manage cookies through your browser settings:
Google Chrome:
- Click the three dots (top right)
- Go to Settings > Privacy and Security > Cookies
- Choose your preferred settings
Safari:
- Go to Preferences > Privacy
- Manage website data and cookie settings
Firefox:
- Click the menu button (top right)
- Go to Settings > Privacy & Security
- Adjust cookie and tracking settings
Microsoft Edge:
- Click the three dots (top right)
- Go to Settings > Cookies and Site Permissions
- Manage cookie settings
Blocking Cookies
Please note: Blocking all cookies may prevent certain website features from working properly, including:
- Adding items to your shopping cart
- Completing checkout
- Saving your preferences
- Accessing your account
Third-Party Cookies
Our website may contain links to third-party websites and integrated services (such as social media buttons or payment processors) that may set their own cookies.
Third-Party Services We Use:
- Social media platforms (Facebook, Instagram, TikTok)
- Payment processors (Shopify Payments, Klarna)
- Analytics providers (Google Analytics)
- Advertising networks
- Customer service tools
Important: We do not control third-party cookies. Please review the privacy and cookie policies of these third-party services for more information about their use of cookies.
Cookie Duration
Session Cookies:
- Expire when you close your browser
- Used for essential functions like shopping cart
Persistent Cookies:
- Remain on your device for a specified time
- Typical durations:
- Functional cookies: 30 days to 1 year
- Analytics cookies: 1-2 years
- Marketing cookies: 30 days to 2 years
You can delete cookies at any time through your browser settings.
Do Not Track (DNT)
Some browsers offer a "Do Not Track" (DNT) signal. Currently, there is no industry-wide standard for how websites should respond to DNT signals. We do not currently respond to DNT browser settings, but you can manage cookies through the methods described above.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices.
When We Update:
- The "Last Updated" date at the top will be revised
- Significant changes will be communicated via email or website notice
- Continued use of our website after updates constitutes acceptance
We encourage you to review this policy periodically.
Your Rights
Under UK data protection laws, you have rights regarding cookies and your personal data:
- Right to be informed: We provide clear information about cookie usage
- Right to access: You can request information about data collected via cookies
- Right to withdraw consent: You can change your cookie preferences at any time
- Right to object: You can object to certain types of cookies
For more information about how we handle your personal data, please see our Privacy Policy.
Children's Privacy
Our website is not intended for children under 18. We do not knowingly collect data from children through cookies. If you believe we have collected data from a child, please contact us immediately.
Contact Us
If you have questions about our Cookie Policy or how we use cookies:
Sophie & James London
Email: info@sophieandjameslondon.com
Customer Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (GMT/BST)
For questions about your privacy rights or data protection, you can also contact the UK Information Commissioner's Office (ICO) at ico.org.uk.
Thank you for visiting Sophie & James London. We value your privacy and are committed to transparency in how we use cookies.