Transactions Policy
Last updated: 2 November 2026
Your security matters to us. We use trusted payment providers so that every transaction is processed safely.
Accepted payment methods
- Visa
- Mastercard
- Maestro
- Apple Pay
- Google Pay
- Shop Pay
All payment information is encrypted in transit and processed by certified payment providers. We never see or store your full card details.
How to pay
At checkout, choose one of the payment methods above. Once your payment is confirmed, you receive an email with your order number and transaction details. If anything goes wrong during payment, email info@sophieandjameslondon.com and we will help.
Security
Our store runs on Shopify, which uses SSL encryption and PCI DSS-compliant technology to protect every transaction.
Currency
All prices are shown and charged in GBP (£). Any currency conversion or bank fees from your card issuer are outside our control.
Refunds
Refunds go back to the payment method you used, as described in our Returns and Refunds Policy.
Contact
Email: info@sophieandjameslondon.com
Estimated response time: within 24 hours on working days.
Customer service hours
Monday to Friday: 09:00 to 18:00
Saturday and Sunday: closed
All times are UK time.
Business information
Store name: Sophie & James London
Registered business name: ThomDominic
Chamber of Commerce (KVK) number: 75274922
Email: info@sophieandjameslondon.com
Sophie & James London is a trading name of ThomDominic.