Careers at Sophie & James London
Join Our Team
At Sophie & James London, we're building more than just a fashion brand – we're creating a community of style-conscious individuals who value quality, elegance, and timeless design. As we continue to grow, we're looking for talented, passionate people to join our journey.
Why Work With Us?
Our Culture: We believe in fostering a creative, collaborative environment where every team member's contribution matters. Whether you're designing our next collection, assisting customers, or managing our online presence, you play a vital role in bringing our vision to life.
What We Offer:
- Competitive salary packages
- Flexible working arrangements
- Opportunities for professional development
- A dynamic, fast-paced environment
- Staff discounts on our collections
- A supportive team culture
Current Vacancies
Graphic Designer – E-commerce
Location: Remote / London-based
Employment Type: Full-time / Part-time
Department: Marketing & Creative
About the Role:
We're seeking a talented and creative Graphic Designer to join our growing e-commerce team. In this role, you'll be responsible for creating visually compelling designs that capture the essence of Sophie & James London and resonate with our target audience.
Key Responsibilities:
- Design attractive, user-friendly graphic elements for our website, including banners, product imagery, category pages, and promotional materials
- Create engaging marketing assets for multiple channels, including social media, email campaigns, and digital advertising
- Develop visual content that enhances the customer experience and strengthens our brand identity
- Collaborate closely with the marketing team to conceptualize and execute creative campaigns
- Ensure brand consistency across all visual touchpoints and maintain adherence to brand guidelines
- Stay current with design trends in fashion e-commerce and implement innovative approaches
- Optimize graphics for web performance and mobile responsiveness
- Prepare assets for seasonal campaigns, product launches, and promotional events
Requirements:
- Proven experience as a Graphic Designer, preferably within an e-commerce or fashion retail environment
- Expert proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
- Strong understanding of design principles, typography, and color theory
- Excellent attention to detail and a refined aesthetic sense
- Ability to work efficiently under tight deadlines in a fast-paced environment
- Strong communication and collaboration skills
- Portfolio showcasing previous design work, particularly e-commerce or fashion-related projects
- Knowledge of web design principles and user experience best practices
- Familiarity with Shopify or similar e-commerce platforms is a plus
What We Offer:
- Competitive salary based on experience
- Flexible working hours with remote work options
- The opportunity to shape the visual identity of a growing fashion brand
- Creative freedom and the chance to bring your ideas to life
- Professional development opportunities
- Staff discount on Sophie & James London collections
- An inspiring work environment with a passionate team
How to Apply:
Please send your CV, portfolio, and a brief cover letter explaining why you'd be perfect for this role to info@sophieandjameslondon.com with the subject line "Graphic Designer Application."
E-commerce Customer Service Specialist
Location: Remote (UK-based)
Employment Type: Full-time / Part-time
Department: Customer Service
About the Role:
We're looking for a customer-focused individual who is passionate about fashion and delivering exceptional service. As our E-commerce Customer Service Specialist, you'll be the voice of Sophie & James London, helping customers with their queries and ensuring every interaction reflects our brand values.
Key Responsibilities:
- Respond to customer inquiries via email, live chat, and social media in a timely and professional manner
- Provide expert advice on product sizing, styling, and care instructions
- Process orders, returns, and refunds efficiently
- Resolve customer complaints with empathy and professionalism
- Work closely with the logistics team to track orders and resolve delivery issues
- Maintain detailed records of customer interactions
- Identify trends in customer feedback and communicate insights to management
- Ensure all communication aligns with brand tone and values
Requirements:
- Previous experience in customer service, preferably in fashion retail or e-commerce
- Excellent written and verbal communication skills
- Strong problem-solving abilities and a customer-first mindset
- Passion for fashion and understanding of current trends
- Ability to multitask and manage time effectively
- Comfortable using customer service platforms and e-commerce systems
- Availability to work flexible hours, including occasional weekends
What We Offer:
- Competitive hourly rate
- Flexible remote working
- Comprehensive training and onboarding
- Staff discount on all collections
- Opportunity to grow within a expanding brand
- Supportive team environment
How to Apply:
Please send your CV and a brief cover letter to info@sophieandjameslondon.com with the subject line "Customer Service Application."
Don't See Your Role?
We're always looking for talented individuals to join our team. If you believe you'd be a great fit for Sophie & James London but don't see a suitable vacancy listed, we'd still love to hear from you.
Get in Touch:
Send your CV and a letter telling us about yourself and how you could contribute to our brand to info@sophieandjameslondon.com with the subject line "General Application."
Our Recruitment Process
1. Application Review
We carefully review all applications and will contact shortlisted candidates within 2 weeks.
2. Initial Interview
A conversation to get to know you, understand your experience, and discuss the role in detail. This may be conducted via video call or in person.
3. Skills Assessment
Depending on the role, we may ask you to complete a task or present your portfolio.
4. Final Interview
Meet with senior team members to discuss how you'd fit within our team and contribute to our growth.
5. Offer
If successful, we'll extend an offer and work with you to agree on a start date.
Equal Opportunities
Sophie & James London is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from candidates of all backgrounds, experiences, and perspectives.
Contact Us
Sophie & James London
Email: info@sophieandjameslondon.com
Subject Line: Please include the role you're applying for
We look forward to hearing from you and potentially welcoming you to the Sophie & James London family.
Build your career with Sophie & James London – where style meets opportunity.