Shipping Policy

Last Updated: January 2026

At Sophie & James London, we aim to deliver your order as efficiently and transparently as possible. This Shipping & Delivery Policy explains how our shipping process works, including processing times, delivery estimates, shipping origin, and responsibilities.

Order Processing Time

All orders are processed within 1–3 working days after payment confirmation.

  • Orders placed Monday–Friday are processed within 1–3 working days

  • Orders placed on weekends or UK bank holidays are processed on the next working day

  • During peak periods (such as sales or holidays), processing times may be slightly longer

Once your order has been dispatched, you will receive an email containing your tracking information.

Shipping Origin

All orders are shipped directly from our warehouses in China.

This allows us to offer our collections at competitive prices, but it also means:

  • International shipping is required

  • Customs clearance may be necessary depending on the destination country

  • Import duties, VAT, or customs fees may apply

These charges are determined by local authorities and are the responsibility of the customer.

Delivery Time

Estimated delivery times are as follows:

  • Processing time: 1–3 working days

  • Shipping time: 3–7 working days

  • Total estimated delivery time: 4–10 working days

Please note:

  • Delivery times are estimates, not guarantees

  • Delays may occur due to customs inspections, peak seasons, weather conditions, or courier disruptions

Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Package weight and size

  • Destination country

  • Selected shipping method

All applicable shipping fees are clearly displayed before you complete your purchase.

Customs duties and import taxes (if applicable) are not included in the shipping price.

Order Tracking

  • You will receive a tracking number once your order has been dispatched

  • Tracking information may take 24–48 hours to become active

  • You can track your order via the courier’s website using the provided tracking link

If your tracking does not update after 3 working days, please contact us.

Delivery Responsibility

  • Once tracking information confirms that a package has been delivered, responsibility transfers to the customer

  • Sophie & James London is not liable for packages marked as “delivered” by the courier

Address Accuracy (Important)

It is the customer’s responsibility to ensure that the delivery address is correct.

  • Please double-check your address before completing your order

  • Address errors must be reported within 24 hours of placing the order

  • Once an order has been dispatched, the delivery address cannot be changed

Orders delivered to incorrect addresses provided by the customer cannot be refunded or replaced.

Customs, Duties & Taxes

Because orders are shipped internationally:

  • Customs fees, import duties, and VAT may apply

  • These charges are set by local authorities and are beyond our control

  • Delays caused by customs are not the responsibility of Sophie & James London

We recommend checking your country’s import regulations before placing an order.

Delivery Delays

Delays may occur due to:

  • Customs clearance procedures

  • High shipping volumes

  • Weather conditions

  • Courier disruptions

  • Public holidays

We appreciate your patience in such cases and will assist where possible.

Lost or Damaged Packages

Damaged Orders

If your order arrives damaged, please contact us immediately with:

  • Your order number

  • Photos of the damaged item(s) and packaging

We will review the photos and details you provide to assess the situation. Following this review, we will inform you whether a replacement or a refund can be offered.

Lost Orders

If your package is confirmed lost in transit:

  • We will open an investigation with the courier

  • A replacement or refund will be issued once the loss is confirmed

Contact Us

For any shipping or delivery questions, please contact:

Sophie & James London

📧 Email: info@sophieandjameslondon.com

🕐 Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

Please include your order number and tracking number (if available) for faster assistance.