Privacy Policy

Last updated: January 2026

This Privacy Policy applies to the services of Sophie & James London. We respect the privacy of our customers and are committed to ensuring that any personal information you provide to us is handled in a secure, confidential, and transparent manner, in accordance with applicable data protection laws, including the UK GDPR.

Who We Are

Sophie & James London is a premium fashion retailer offering elegant, timeless clothing and accessories. We are the data controller responsible for the processing of personal data as described in this Privacy Policy.

Contact details:

Company name: Sophie & James London

Email: info@sophieandjameslondon.com

Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)

Personal Data We Collect

We collect personal data that you provide directly to us, as well as data that is collected automatically when you use our website and services. This may include:

  • Full name

  • Shipping and billing address

  • Email address

  • Telephone number

  • Payment information (processed securely by third-party payment providers)

  • IP address and device information

  • Website activity and browsing behaviour

We collect this information when you:

  • Create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact our customer service team

  • Visit or browse our website

Purposes of Data Processing

We process your personal data for the following purposes:

  • To process, fulfil, and deliver orders

  • To provide customer service and support

  • To send order confirmations, shipping updates, and service-related communications

  • To improve our website, products, and services

  • To send marketing communications, promotions, and updates (only where you have given consent)

  • To prevent fraud and protect our business and customers

Sharing Your Data with Third Parties

We do not sell your personal data to third parties. Your data is shared only where necessary to provide our services or where we are legally required to do so. This includes:

  • Shipping and fulfilment partners

  • Payment service providers

  • Marketing platforms (only if you have opted in)

  • Legal or regulatory authorities where required by law

All third parties are carefully selected and are required to process your data securely and in compliance with data protection regulations.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

  • Order and invoice data: up to 7 years for tax and accounting purposes

  • Marketing data: until you unsubscribe or withdraw consent

  • Account data: for as long as your account remains active

You may request the deletion of your personal data at any time by contacting us at info@sophieandjameslondon.com.

Cookies

Our website uses cookies and similar technologies to:

  • Enable essential website functions such as shopping cart and checkout

  • Analyse website traffic and user behaviour

  • Support personalised content and marketing

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionalities.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • The right to access your personal data

  • The right to correct inaccurate or incomplete data

  • The right to request deletion of your data

  • The right to object to certain processing activities

  • The right to data portability

  • The right to withdraw consent at any time

To exercise any of these rights, please contact us at info@sophieandjameslondon.com. We will respond to your request within 30 days.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated.

Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

  • SSL encryption for all transactions

  • Restricted access to personal data

  • Regular security updates and monitoring

  • Use of trusted, certified third-party service providers

While we strive to protect your data, no method of online transmission or storage is completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us:

Sophie & James London

📧 Email: info@sophieandjameslondon.com

🕐 Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)